A role within the Human Resource organization. First point of contact for employees and managers to provide self-service support and ensure accurate and effective transactions and prompt inquiry resolution. Confirm service level agreements are met and provide end-to-end customer support resulting in accurate and efficient transactions / inquiry resolution and high levels of customer satisfaction.
In this role, you have the opportunity to
The HR Contact Centre Advisor serves as the first point of contact for employees and managers to provide self-service support and ensure accurate and effective transactions and prompt inquiry resolution. They confirm service level agreements are met and provide end-to-end customer support resulting in accurate and efficient transactions / inquiry resolution and high levels of customer satisfaction.
You are responsible for
Handle enquiries from first contact, registration, escalating and resolving queries in a professional and efficient manner
Support customers on HR Portal and other relevant on-line tools for completing transactions
Provide transaction and administrative services related to in scope process
Perform customer-related data gathering
Escalate cases where guidance or clarification of policies and procedures is required
Work according to defined standards
Actively identifies improvements according to LEAN ways of working and participates in LEAN process improvement activities
To succeed in this role, you should have the following skills and experience
Ability to consistently deliver high quality customer service in a professional and efficient manner
Preferable experience in customer service
Effective listening and communication skills
Ability to answer queries on own initiative by effective use and interpretation of relevant data/available information
Ability to work in a changing environment to meet demanding deadlines and timescales
Ability to work as part of a team or on own initiative
Ability to effectively prioritize and organize workload
Business Proficiency in Japanese would be advantageous so as to handle our Japan Office
Ability to probe to obtain deeper, more detailed information in relation to enquiries.
Ability to develop and deliver oral and written communications
In return, we offer you
To collaborate and work within a diverse, multinational team and in being the first point of contact within the People Services team to handle enquiries from employees of Philips across the Asia region
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .