In this role, you have the opportunity to
The Customer Collaboration Manager is responsible for formulating an E2E joined strategic improvement agenda to drive operational excellence with Key Customers in North America. You will execute on the agreed improvement initiative to ensure they will be delivered against the agreed project timeline and deliverables.
You are responsible for
Build a joined supply chain improvement plan to drive operational excellence and best in class operational KPIs
Build a strategy around customer returns, repair, refurbishment with Key Customers
Works closely with all relevant stakeholders within the chain: e.g. sales, integrated Supply Chain, marketing etc to determine improvement agenda.
Execute on the agreed improvement initiatives and ensure timely, first time right delivery of the improvement initiatives
Lead problem-solving activities to ensure fast mitigation actions.
Works closely with the demand planners, fulfillment managers and others to understand roadblocks and use this as input to define improvement initiatives.
Leading new initiatives in the collaboration with Key Customers like new locals, portfolio extension (e.g. Medical) and new service propositions (Direct Fulfillment)
Optimizes the future return, repair and refurbish flows, reducing costs
Develops new returns concepts with Key Customers (direct to disposition)
Monitors the Key Customer’s repair and exchange process
You are a part of
The Customer Collaboration Manager will drive operational excellence with key customers in NA. The Customer Collaboration Manager will report directly to the Director Customer Operations and located based in Stamford, CT.
To succeed in this role, you should have the following skills and experience
Bachelor’s degree required, Masters preferred
3+ years of Supply Chain related experience
Project Management skills & experience is needed to be successful in this role
Customer collaboration experience
Customer first mindset
Strong communicator; written and verbal
Quality always mindset
Business Performance Management
Understanding of Integrated Supply Chain Management
Knowledge of Logistics Management
Product Innovation & Lifecycle Management Fundamentals
Analytically strong, demonstrates strong analytical skills and the ability to drive decisions based on data
Ability to build strategic business plan
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .
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As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.