In this role, you have the opportunity to
work as a Field Service Engineer with high focus on customer satisfaction.
We would like to see a person skilled in analyzing a problem, solution driven and whom excel in taking ownership of any problem. It is a bonus if you are interested and skilled within the IT field. Server solutions and system communications are a growing part of the job and we would like to see you contribute within this area as well.
You will be working mostly in the customer’s environment where the main focus will be on general X-Ray, Digital Diagnost family and mobile surgery systems within Image Guided Therapy such as C-arms, where you will be expected to represent and promote Philips in the very best way possible to secure customer satisfaction. Training to Support on other imaging systems might be required when needed.
This recruitment is aimed to be positioned in the area of our installed base of systems in Sweden, the majority within the area from Östergötland to Västerbotten.
Your are responsible for
executing service events and to follow relevant Philips quality standard policies
completeness and accuracy of service records with particular attention to test & inspection results
submitting timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
using company property with care to ensure optimal results with minimal operational costs
using appropriate measurement equipment (electronic and analog) in calibration controlled cycle
reporting customer feedback and follow-up relevant assigned quality & regulatory training in a timely manner.
serving as company liaison with customer on administrative and technical matters.
keeping an open and attentive eye out for business opportunities that will contribute to both customer satisfaction and gross margin.
You are part of
our northern Swedish regional team of 12 Field Service Engineers.
Your colleagues have different backgrounds, competencies and ages giving the mix a good team shall consist of.
In this position we see that Stockholm or its surroundings would be a good starting point but willingness to travel is required.
To succeed in this role, you should have the following skills and experience
Relevant educational background within medical/electrical engineering – or similar
3-5 years of relevant experience within field service preferably within a hospital environment
Good at identifying and maintaining customer relationships and related contacts
Independent and service-minded
Structured, organized mindset with a high level of personal integrity and self-discipline
Fluent in English and Swedish language
Driving license (Swedish B)
Willingness to travel
In return, we offer you
When working at Philips you will be part of a culture where demands are high and opportunities great. We believe that our new Field Service Engineer will excel in this environment and be a part of Philips’ development forward.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .