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Job Information

Philips CS Operation Specialist in Suzhou, China


In this role, you have the opportunity to

Perform day to day analyses of all service activities from installation through to billing ensuring system, process and data integrity using SAP, BW, and CCC system tools. The position will also be responsible for correlating the various reports into a comprehensive management report for the CS and MT management.

You are responsible for

  • Provide analysis of sales activities and marketing campaigns: marketing metrics for identifying effect-cause relationships between financial outcomes and marketing actions to raise profitability.

  • Work with Product Management for identifying modern marketing opportunities and working with customers in completing concept testing.

  • Build marketing dashboards, which visualizes fundamental performance indicator

  • Complete competitive analysis for maintaining the company competitor advantages.

  • Manage market segmentation, positioning exercises, targeting as required.

  • Conduct industry analysis: Technological, Social, Political and Economic.

  • Provide daily snapshot carry away excel spreadsheets and reports.

  • Other management ad hoc support.

You are a part of

CS team and report to Operation & Optimization Manager.

To succeed in this role, you should have the following skills and experience

  • Bachelor degree or above, major in engineering, math or economy is preferred

  • 2 years work experience customer service department in healthcare industry; ever lead project with data analysis

  • SAP experience; strong ERP experience and computer literacy especially in Excel

  • Ability to compile and present comprehensive reports

  • Fluent and proficient in both oral and written English

  • Six sigma knowledge is preferred

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there,you can also learn about our recruitment process , or find answers to some of the frequently asked questions .