In this role, you have the opportunity to
Managing a medium sized team (approximately 10-25 employees) within a country or GBS. He/she will act as an escalation point for complaints. The job holder manages overall domain (incl. FTE budget). Ensures clarity on roles, responsibilities and processes. Drives workforce planning, including the staffing and training of required positions. Provides performance management, guidance and support to his/her team. Interacts with other team managers and stakeholders.
You are responsible for
Manage overall domain, including the design, deployment of roles, responsibilities and processes including the staffing and training of required position
Responsible for workforce planning, ensures required skills, competencies and capacity of the team
Manages performance and responsible for the team delivery in the given domain.
Acts as the escalation point for complaints
Implement processes and initiatives to ensure continuous improvement
Aligns with all other department heads/COEs to deliver consistent and simplified HR processes
Ensure performance of 3rd party provider is monitored, and that process issues and other business requirements are effectively handled
Work according to defined standards
• Actively identifies improvements according to LEAN ways of working and participates in LEAN process improvement activities
You are a part of
Global Business Service PPS team, based at Suzhou, report to PPS Director, Asia Pacific
To succeed in this role, you should have the following skills and experience
Graduate with Bachelor or equivalent degree
Project management skills
Workday and ADP GV Knowledge will be a plus point
Fluency in English and/or Mandarin
Excellent people management skills
Focused on results, driving continuous improvement
Ability to identify training needs & deliver 1:1 coaching
Effective listening and communication skills
Good people management & staff development skills
Plan, review and monitor team standards and measures to improve performance levels, achieve targets and improve customer experiences
Works with the Service Center Staff, taking a leadership role in resolving complex issues within the team and decisions related to these issues.
Provides training, motivation & coaching to support team
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
A professional but fun workplace, A healthy work-life balance environment;
An energetic, genuine, inventive, supportive and dynamic team atmosphere;
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .