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Job Information

Philips HR Contact Centre Advisor (For APAC) in Suzhou, China


In this role, you have the opportunity to

Providing overall support in HR matters during the employee life-cycle including recruitment, on-boarding, performance management, payroll, training, the exit process and general HR administration.

You are responsible for

  • Liaise with functional CoE including Rewards, Learning and training, Talent Acquisition, employee relation team to be familiar with all related HR Policy and Process

  • Assist Team leader to drive teams excellence and quality

  • Drive the communication with BHRs, employee and Line Manger as the first point of line to provide most updated HR policy information and collect their feedback to improve

  • Assist with HR projects as required at country, China, Japan and HK.

  • Respond to general queries in a prompt and professional manner.

  • Ensure confidentiality of all A&P related information. Ensure that all sensitive information is locked away and that a password-protected screen-saver used on the computerKeep up to date on new legislation

  • Other tasks assigned by contact center lead.

You are a part of

The position reports hierarchically and functionally to the Contact Centre Team Lead.

The position is part of the PPS Center Contact Center Team.

The Contact Center Advisor reports to the Contact Center Team lead.

To succeed in this role, you should have the following skills and experience

  • Ability to consistently deliver high quality customer service in a professional and efficient manner

  • Demonstrated effectiveness when dealing with unsatisfied customers.

  • Effective listening and communication skills

  • Highly developed interpersonal skills

  • Ability to answer queries on own initiative by effective use and interpretation of relevant data /available information

  • Able to work in a changing environment to meet demanding deadlines and timescales

  • Ability to work as part of a team

  • Graduate with Bachelor or equivalent degree

  • Knowledge and understanding of HR processes and policies

  • Solid HR generalist experiences

  • A good team leader and player.

  • Japanese or Cantonese speaking will be plus

  • Understand SAP system is plus

  • Personal integrity when handling confidential information

In return, we offer you

Describe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .