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Job Information

Philips Operation Specialist IB in Suzhou, China


In this role, you have the opportunity to

Enter and process all install base under warranty contract base on the installation reports and processed within the service level timeframes. Ensure that correct process and implementation of processes are followed to maintain the data integrity of the IB. To ensure that Engineering resources are assigned to install orders in an effective and timely manner during the assigned shift.

You are responsible for

  • Courteously answer and process customer install requests and produce install orders within the required service levels.

  • Follow IB upload workflow and escalation processes that ensure IB can uploaded successfully.

  • Good working knowledge of SAP to raise install orders for install requests and ensure they are all under the warranty contract base on the installation reports.

  • Create IB and warranty contract and relative activities with high accuracy within the committed time.

  • Follow workflow and escalation processes that ensure the IB and warranty contract for corrective and preventative maintenance a timely and correctly.

  • Prepare working documentation and analysis report which the business required.

  • Other ad-hoc job which assigned by manager should be completed with accuracy in time.

You are a part of

This role requires the communication with internal team members such as contract admin and call center, and with external functions such as field engineer, ASP, logistic, SCM, Sales person and finance. This role requires strong communication skill and good team work.

To succeed in this role, you should have the following skills and experience

  • University degree education background major in Business Administration, Accounting and Economy; English CET4+ At least 1 year of commercial operation experience, order management/ SAP experience preferred

  • Good Communications skills

  • Business sense of customer service

  • Be awareness of customer is first

  • Carefully and correctly working manner

  • Self motivated;

  • Excellent written, presentation and verbal communication skills

  • Good English capability in reading, writing and speaking

  • Computer literacy

  • Good team work

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .