In this role, you have the opportunity to
This critical position serves as a core team member of R&D projects (NPI and LCM). The role provides technical coordination to engineering on serviceability improvements and service dependencies while representing the Customer Service function in technical design review meetings and supports the overall Customer Service deliverables and ensures project readiness for each phase.
You are responsible for
Service program management, manage service capacity allocations (Service Innovation and Technical Authors), program oversight for Suzhou initiatives, identify mitigation actions where needed and provide regular report out to management
Represent Customer Service as a core team member for program and technical design review meetings.
Prepare Customer Support Requirements (CSR) and negotiate with engineering on the requirement delivery schedule
Review engineering design specifications and follow up on engineering service deliverables - Team player able to coordinate with Engineering, Operations, and cross functional teams
Provide training to Field Support teams
Drive the realization of all Customer Service Deliverables towards the programs assigned
Define Spare Parts concept and support Article Specialist in maintaining the eSPF (Electronic Spare Parts Finder)
Support Training Content Developer in preparing course material and initial know-ledge transfer to trainers
Prepare and deploy Field Change Orders (FCOs)
Adhere to Philips quality standards and all relevant regulations
Review and approve formal documents for projects (testing and validating kits/procedures)
You are a part of
A progressive and energetic team that contributes directly to the growth of the business. You have a direct reporting line to the Director Service Innovation DXR.
To succeed in this role, you should have the following skills and experience
Bachelor’s degree or above, major in Engineering is a plus
More than 5 yrs. experience in product support, service support functions, and experience in medical devices or automotive industry is preferred. Service experience with “high-tech”, complex systems is preferred, Experience in product transition from development to service environments is an advantage
Proven ability to build and maintain effective working relationships across functional organizations and to leverage individual strengths. Must have good communication skills
Ability to manage multiple efforts and show initiative without falling behind on agreed upon goals; must have a good work ethic
Proven ability to work remotely in a global and multi-cultural environment
Strong verbal, interpersonal, and written communication skills, Excellent communication skills (fluent in English - written and oral)
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
We offer experiences and opportunities that add many unexpected and enriching moments to our employees’ lives. Especially when the innovative health technologies and solutions they help develop benefit their own friends and family.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech/philips-recruitment-process.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .