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Philips Sr. CS Business Analyst in Suzhou, China


In this role, you have the opportunity to

CS business analyst performs day to day analyses of service sales performance and provides data support to the market analyzing, ensures the data integrity using SAP, BW, and other system tools, ensure the data visibility and meet the marketing and sales requirement. The position is also responsible for correlating the various reports into a comprehensive management report for the CS management.

You are responsible for

  • Ensure the scope and requirement of business data have been aligned with marketing managers and field sales team.

  • Understand CS business operation process ,business strategy and business program to ensure the data analysis are sufficient and accurate.

  • Provide regular business report in time and accurately, e.g. warranty conversion rate report, contract penetration report and contract renewal report, contract profitability analysis.

  • Provide other adhoc business analysis report based on good understanding of requirement, ensure the data are accurate and in time.

  • Ensure the analysis data is easy to be understood and shows professional and valuable comments to support on business decision and management.

  • Understand Philips Healthcare CS product knowledge and business management knowledge

  • Understand the logic of CS CRM systems including SAP, Clarify, Polaris

  • Provide valuable analysis to shows current status and indicate potential opportunity and risk

  • Logical thinking and effective visibility , very sensitive to data

You are a part of

A progressive and energetic team that contributes directly to the growth of the business.

To succeed in this role, you should have the following skills and experience

  • University Bachelor or above subject on engineering, math, or economy

  • 2 years work experience customer service department in Healthcare industry

  • Service industry experience

  • Logical thinking and strong analysis capability

  • Ability to compile and present comprehensive reports

  • Strong ERP experience and computer literacy especially in Excel

  • Six sigma knowledge is preferred

  • Fluent and proficient in both oral and written English

In return, we offer you

• We offer a market conform salary

• A variable bonus based on both Philips results and personal performance

• Convenient working conditions in office

• Extensive set of tools to drive your career, such as a personal development budget, free training and coaching

• Attractive collective health insurance package

• Opportunity to buy Philips products with discount

• Healthy work-life balance

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .