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Job Information

Philips SSD Senior System Support Officer in Suzhou, China


In this role, you have the opportunity to

  • Maintain the user profile

  • Solve the system issue and error log clean up

  • Support system deployment and training

You are responsible for

  • Maintain the user profile for all of customer service system applications.

  • Support the development teams in deploying applications and solving problems.

  • Maintain the system application training materials and train to the users.

  • Monitor the system performance and solve the system issue.

  • Clean all of system interface error log daily.

  • Raise the system change request to global IT and tracking the implement.

  • Participate in the system UAT and Contributing to process development and best practice.

  • Looking at new ways to make sure the system running smoothly.

You are a part of

GBS HS CS Operation

To succeed in this role, you should have the following skills and experience


  • University degree education background major in computer/ IT

  • English CET-4 or above


  • At least 5 years of work experience in a fast paced technology industry

  • At least 1 year of customer service experience

  • Macro design experience

Competency and Skills:

  • Familiar with SAP, IT Application

  • Positive attitude, hard work, self-motivated and ownership

  • Strong communication skills and good team work

  • Good communication in English (oral and writing)

In return, we offer you

A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .