Philips Customer Service Representative - Medical Consumables (12 month contract) in Sydney, Australia

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Philips Healthcare is one of the world's leading medical device companies. With more than 37000 employees, working in 100 countries, we are continuously improving the quality of people's lives through our innovative developments across the Healthcare Sector to include our broad range of Imaging, Information and Monitoring systems.

A career at Philips Healthcare affords you the opportunity to make a meaningful difference in the lives of real people by succeeding at real challenges. As a people-centric business, you'll be challenged to understand their needs, the way they feel, and what it takes to improve the well-being of individuals and families worldwide.

Responsibilities:

  • Answer of all phone enquiries in a timely manner to ensure customers’ expectations are met promptly and professionally.

  • Provide customer with support with their Philips product needs through provision of effective receiving, processing, tracking, dispatch and invoicing procedures according to set KPI’s/ goal settings.

  • Exceptional organisational skills, enthusiastic and positive.

  • Strong team spirit.

  • Participate/ initiate any process improvements for Medical Consumables Department.

  • Engage and manage key stakeholders including Philips Product and Sales Managers, Channel Partners, End customers and greater CS and Operations Team

  • Build and maintain customer relationships to maximize customer retention

  • Resolve customer queries and complaints within 24 hours

  • Engage with 3rd party logistics providers for warehousing and transport related matters

  • Investigate and process customer returns and warranties in a timely manner according to set KPI’s.

  • Place orders with Philips factories in SAP, and with third parties when necessary

  • Stock movements between stock locations

  • Back order management

  • Participate and complete annual stock takes & inventory reconciliations

  • Reporting as required

Skills Required:

  • Bachelor’s Degree in Commerce, Finance, Logistics, Supply Chain or similar

  • Minimum two years professional customer service experience

  • Interpersonal skills, ability to deal with people at all levels

  • High level of accuracy

  • Computer literacy – intermediate level in Microsoft Office applications, SAP system experience is ideal

Our Offer:

The work we do at Philips changes lives for the better. It's not just innovation for the sake of innovation. It's innovation for the sake of people. For us, it's about helping communities everywhere and addressing the big issues head on.

We offer a competitive salary, on-going training and development opportunities, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.