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Philips Customer Fulfillment Center Intern in Taguig, Philippines

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As a Philips Customer Fulfillment Center (CFC) Intern, you will be exposed to downstream Supply Chain operations. You will lend support to the CFC team in managing orders and ensuring on-time and in-full delivery to Philips customers. In the course of the internship, you will have the opportunity to gain hands on SAP experience and practice LEAN principles.

Key Areas of Responsibility:

  • Order Management

  • Captures customer orders and ensures that correct information is reflected in SAP (customer, material, quantity, price, delivery dates)

  • Customer service (Requests, Queries, Complaints)

  • Track & Trace deliveries and ensure that deliveries are complete and on time.

  • Coordinate with third party warehouse provider for delivery bookings, adherence to delivery schedules and other customer requirements

  • Resolve outright rejection and other delivery issues in coordination with third party logistics provider and Sales

  • Ensure service is delivered in accordance with the SLA

  • Returns Management

  • Ensure and validate returns from customers are pulled out in a timely manner and that credit invoices processed on time

  • Coordinate with customers (where applicable), sales and ​third party logistics provider for the pull out of defective returns as well as ​return of stocks used for exhibits and events

To succeed in the role, you must possess the below:

  • Currently pursuing a Bachelor’s Degree

  • Excellent communication skills

  • Microsoft Excel Knowledge is required

  • Ability to learn fast and work independently

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