Learning & Knowledge Management Specialist – GBS Manila, Philippines
Philips is a diversified Health and Well-being company, focused on improving people’s lives. As a world leader in healthcare and lifestyle, Philips integrates technologies and design into people-centric solutions, based on fundamental customer insights.
New Centers of Excellence in Manila, Philippines
At Philips, we have a 125 year history of creating meaningful innovation. These innovation and the quality of our products but also our services has always been a top priority.
Within our Centers of Excellence we bring together supporting roles within Finance, Procurement, Customer Service, Supply Chain and HR. Enabling you to have a career in an international, cross functional environment. Use your talents to help creating a healthier society, join us today and have a positive impact on people’s lives!
Currently we have the opportunity for a well-rounded English speaker ‘Learning & knowledge mgt specialist’ who will be responsible for all aspects of learning delivery in the assigned geographic scope.
Your responsibilities are split into 2 areas – Learning & compliance and Knowledge mgt. For Learning & compliance , your responsibilities are:
Ensure effective and high quality learning delivery, in close cooperation with Center of Excellence team, Philips University team and other key stakeholders
Define lean trainings and training administration practice in scope
Responsible for the execution of the Center of Excellence learning strategy in the assigned geographic scope [ie: Manila] as well as best practice sharing across the our Center of Excellence global community
Manage sourcing and selection of internal trainers/leaders/facilitators and external training vendors where necessary and in line with the Center of Excellence Learning strategy and Philips University governance
Responsible for continuous improvement of Center of Excellence learning delivery
Stimulates learner motivation and encourage participation
Approve each training material prior to usage and control the set and recording of approved trainings.
Establish, monitor and respond to metrics on the efficacy and efficiency of the training administration and control activities and its ability to support the business
Report on training compliance and training related KPI’s.
Ensures the assignments of training requirements profiles and documentation for all job’s required training.
Ensure set-up Training Management System, and support users of the system.
For Knowledge Management (KM) , you responsibilities are:
List out functions and job roles in scope for GBS
Assesse current available work instructions and further process documentation that needs to be compiled by function, by role, by location, by process, by tool
Store of all as-is documentation needs in the central KM platform
Clean up documentation; Compiled documentation needs to be analyzed for duplicates, overlaps, outdated content
Standardize efforts for processes need to be launched across GBS
You will have the opportunity to develop your career in an award winning multinational organization rich in 125 years of innovation and success. You will be surrounded by energetic professionals and evolving in a friendly and dynamic atmosphere.
In commitment with Philips mission to improve people’s lives and create superior value to our consumers and shareholders, our new GBS hub in Manila delivers excellence in execution of business services, enabling an agile repeatable framework to leverage market opportunities, which contributes to extend our leadership as a Health Technology company
Bachelors/Masters’ degree in Education, Psychology, Organization Development and the equivalent
5-7 years working experience as a learning and development professional in a global MNC including learning deployment responsibilities
Extensive experience in classroom facilitation, presentations, data management
Demonstrated experience in various aspects of the end-to-end learning cycle including needs analysis, learning design and development, learning delivery and learning evaluation with a particular focus on learning delivery and facilitation [content as well as process and culture change facilitation
Demonstrated success implementing scalable, repeatable learning solutions [leveraging learning technology] from initial assessment through final implementation;
Ability to influence across complex organizational boundaries, global boundaries and diverse cultures
Demonstrated experience as a change agent, change leader in transformation with ability to influence through complex systems
Fluent level of English, Excellent oral and written communication skills
Experience in process mapping/process transformation
Demonstrated interest in and capacity to deliver knowledge management and/or organizational learning programs
Well-versed in industry trends and in dealing with diverse personalities
Strong stakeholder management
Ability to function in a dynamic and changing environment with high attention to detail
Adaptability / Flexibility
In return, we offer you
Describe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .