As part of the North America Sleep and Respiratory sales organization, the incumbent will report to the Director of Provider Services.
The Program Manager
Oversees, manages and implements the technical and operational aspects of Sleep and Respiratory Care services to deliver the value of improved efficiencies and compliance
Coordinates cross-functional teams (Customer, Philips Sales/Business/Marketing/Customer Support and others as applicable ) through meetings and progress measurement activity which bring distinct, specific projects to completion on time, within agreed upon scope and within budget
Reviews status of projects, budgets and manages schedules and prepares status reports.
Assesses project issues and develops resolutions to meet productivity, quality, and project timelines and objectives.
Develops mechanisms for monitoring project progress and for intervention and problem solving with Regional Sales Directors, Key Account Executives, Key Account managers, Account Managers, Clinical Specialists, and key stakeholders.
Team Communication Hub – all project aspects
Knowledge and Skills (Products/Services, Processes, and Methodologies)
Understand clinical pathways for OSA and Respiratory Care patients from diagnosis, intake/set-up on therapy, compliance monitoring and ongoing resupply services
Familiar with Homecare provider billing operations
Understanding of CPAP compliance software solutions and insurance rules
Conduct research and data collection to understand the organization, clinical and operational workflows (customer interviews, focus groups, workshops)
Ability to analyze the results of research/data and develop a gap analysis between current and future desired state
Develop and present workflow and technology recommendations/options to customer for consideration using Philips solutions and 3rd party as appropriate
Understanding and ability to facilitate communication within and between multiple business departments within customer sites (billing, customer service, operations and clinical staff) to implement and most effectively utilize chosen software solutions/services
Develop a Implementation, Training and Go Live Plan
Implement the chosen services/software solutions
Conduct Pre-Live training for all key stakeholders
Develop KPIs for customer site to measure and monitor post-Go Live results
Liaising with the client to keep them informed of progress and to make relevant decisions for necessary plan adjustments Additional skills and competencies
Minimum of two years of working experience in the Project Management role
Commercial / sales experience, strongly preferred
Skilled in MS office applications (Word, Power Point and Excel), required
Competitor knowledge of relevant competitive solutions, strongly preferred.
Project Management software tools
Methods and tools for prioritizing customer requests
Presentation skills, Solution Selling
Relevant quality and regulatory requirements
The successful candidate will demonstrate:
Market foresight, learning agility and teaming (RI key competencies)
Customer focus; interpersonal and influencing skills (across a series of
An enthusiastic action and problem solving orientation
Ability to synthesize information into compelling story
Excellent oral communication and written skills
Ability to drive and execute plans.
Ability to manage multiple projects effectively and efficiently
Bachelors degree required. Degree disciplines in business, commercial, technical, or clinical specialty, strongly preferred.
This position functions in a normal office environment that requires the ability to interface with standard office equipment such as computers, printers, copiers, fax, telephones, etc. Position will spend periods of time sitting, standing, walking, etc., as part of the normal conduct of daily business affairs. Some lifting of equipment may be required. Approximately 60-70% travel within the state
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to build a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223 option 5 for assistance