In this role, you have the opportunity to
Respond to a high volume of inbound customer inquiries, providing information and assistance on products and services; demonstrating our commitment to customer service by following up on orders and complaints to ensure superior customer service results, via telephone calls, email, and fax as well as processing incoming orders to validate prescriptions, confirm inventory and order changes and facilitating problem resolution. Multiple positions available - we are growing!
You are responsible for:
Providing excellent service to customers as part of our Customer Service Call Center for order processing, repairs, returns, notification and complaint entry
Requesting additional information and documents as necessary to process orders
Follow up on incoming orders to obtain necessary documents to process orders quickly
Pull, manipulate and analyze data to report on
You are a part of:
Our fast-paced Customer Service Support team that works directly with our consumers and supporting our patients’ needs.
To succeed in this role, you should have the following skills and experience:
AS in a business discipline with two years’ experience in a customer service environment, with at least one year being in a healthcare setting preferred. In lieu of degree, must have three years’ experience in a customer service environment, with at least one year in a healthcare setting preferred. BS/BA degree desired.
Good verbal and written communication, telephone, computer (Microsoft), and data entry skills with customer service mindset required
Strong conflict management skills are a must.
MS Excel knowledge strongly preferred at a an intermediate level
Medical terminology a plus.
Sustained and consistent ability to solve non-routine product, repair, pricing and shipping issues as they relate to current products and customers highly desired.
Bilingual a plus
In return, we offer you
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223 , option 5, for assistance.