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Philips Bilingual (French/English) Customer Loyalty Representative in Toronto, Ontario

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Join a market leader that makes a difference 24/7!

Philips Lifeline, as a division of Philips Electronics, we are on a global mission! Our vision is to improve the lives of 3 billion people a year by 2025! We are an integral part of the Philips Home Monitoring suite of solutions. We improve the lives of our customers by giving them and their loved ones peace of mind. At Philips Lifeline, we don’t need employees; we need people…people who share our passion for caring!

Here’s how you will help us achieve that…

What We Do

Philips Lifeline is Canada's #1 medical alarm company. As Canada's leader in the personal response and support services industry, we have been dedicated to helping seniors remain independent in their own homes for the past 40 years.

What You Will Do

To retain customers who are looking to cancel their Philips Lifeline Service; by using various loyalty/retention techniques and persuasion skills at our Don Mills & Lawrence location .

Here’s how you will do that…

  • Retain customers who are considering cancelling their Philips Lifeline service

  • Meet retention objective by using strong persuasion and customer service skills

  • Timely follow-up on retention voice mails, emails and retention letters same business day to address customer’s request for cancelling service

  • Maintain product knowledge

  • Obtain all pertinent customer information and process all required documentation, to ensure accuracy at the same time providing an excellent customer experience

Who You Are

  • FULLY BILINGUAL: fluent in French and English (verbal and written)

  • Minimum 1+ year of experience working in a sales environment

  • Demonstrated record of strong persuasion skills

  • Excellent verbal and written communication skills to communicate patiently, courteously, and professionally with our customers

  • Ability to plan, organize and establish priorities to meet goals and achieve results

  • Ability to work in a fast-paced customer sensitive environment

  • Driven, self-motivated and competitive

  • Result-oriented with a “go-getter” personality

  • Excellent rapport building telephone communication and negotiating skills

  • Strong organization, time management skills, and attention to detail

  • Ability to multi task – e.g. listen, talk and type

  • Team player and able to work autonomously

  • Technical Skills – Microsoft Office – Word, Excel, Outlook, with ability to navigate multiple applications

Education

  • Post-secondary education and/or equivalent related work experience preferred

Normal working hours:

Must be flexible to work any 8 hour shift within 8:00 am- 6:00 pm Monday - Friday

In return, we offer you

A motivating environment with a passion for caring. Philips Lifeline offers competitive bonus structure and benefits including Group Life Insurance, AD&D, Extended Healthcare, Dental, Income Protection Programs, Employee Assistance Program, Group RRSP, Pension, Education Assistance, and Employee Stock Purchase Plan.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .

*Please Note: All successful candidates will be required to undergo a Criminal Background Check and a Vulnerable Sector Screen

Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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