In this role, you have the opportunity to
Provide efficient and effective bilingual service to Lifeline's HSRs (Home Service Reps) as they install Lifeline services at places of client residence
You are responsible for
Providing customers support with installation and troubleshooting of products over the phone from our Don Mills & Lawrence location
Providing customer service support to our field installers for tasks such as schedule updates, general questions, etc.
Utilizing reports to follow up on work assignments to ensure adherence to service levels.
Updating databases as needed to ensure information on customer database is real-time and accurate
Managing schedules of field installers
Maintaining accurate database information
Maintaining supplies such as training manuals, tote bags, clipboards, ID Badge material, binders
Coordinating communications to all field installers
Preparing the starter kits for field installers
You are a part of
You are joining a professional, dedicated and passionate HSR team that's Working Together for a Better Tomorrow. Empowerment, autonomy and unity are the foundations of this department. We are at the forefront of the Healthcare industry by providing the ability to diagnose confidently, improve care, and increase the quality of life for Subscribers across North America.
To succeed in this role, you should have the following skills and experience
Fully Bilingual English/French oral and written
2+ years of bilingual customer service experience in a high volume environment
Exposure to basic helpdesk troubleshooting issues
In return, we offer you
Career advancement opportunities that support work-life balance, health & wellness and provide continuous learning. You are a valued member of a team that is Canada’s lead medical alarm company where making a difference begins. See https://www.lifeline.ca/en/ for more!
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at https://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video at https://youtu.be/ocnMFp1JBuM .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at https://www.careers.philips.com/professional/global/en/workingatphilips on our career website, where you can read stories from our employee blog at https://www.careers.philips.com/global/en/blog-unexpected . Once there,you can also learn about our recruitment process at https://www.careers.philips.com/global/en/recruitmentprocess , or find answers to some of the frequently asked questions at https://www.careers.philips.com/global/en/faq .
As an equal opportunity employer, Philips is committed to a diverse workforce. Philips Electronics Ltd is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.