Responsible to ensure that customers (e.g. end-users, technicians, operators) are properly trained to optimally use the equipment delivered, installed and handed over by Philips Healthcare and maximizing customer satisfaction in the assigned business.
Key Areas of Responsibility;
Set up application training schedules, in close cooperation with the customer
Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the delivered equipment
(re-)Train hospital staff in case of new releases and / or versions (changes) in the operating procedures of the equipment
Ensure that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips Healthcare (PH)
Report to PH on difficulties in optimal usage of the equipment
Responsible for delivering customized (competency based) training material pack – if / when required
Support user group meetings if / when required
Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction
Support and advise the sales force during acquisition
Stay "on track" with the new developments in the clinical application and operating field of the relevant equipment
Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the regional office
Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner
Applications decisions within guidelines.
To make decisions for customer training activities within given budget limits
To reschedule these activities based on changed customer priorities
Initial Quality Customer Survey (training question)
Education & Experience:
Degree level education or equivalent
In-depth knowledge and experience of modality / products
Experience in clinical field
Fluent in English, verbal and written in addition to local language
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .