UK & Ireland Pinnacle/Radiotherapy Expert
Philips Radiation Oncology products are used in over half of all UK radiotherapy departments. Due to expansion in our installed base and some exciting new product developments the UK & Ireland Philips Oncology team is looking for an experienced radiotherapy professional to provide clinical and technical expertise to improve customer satisfaction and drive sales and adoption of new products.
Objective of Role
To drive sales and clinical adoption of new Philips products within the existing Philips Oncology UK & Ireland installed base of radiotherapy departments
To provide world class pre and post-sales support and consultancy for radiotherapy departments using the Philips Pinnacle treatment planning system and Philips Imaging for Oncology.
Driving sales, customer satisfaction and thought leadership in this segment whilst ensuring a coordinated approach across all modalities and businesses
Regularly visit all Pinnacle sites to ensure optimum use of Pinnacle; maximise customer satisfaction and proactively identify and solve technical, clinical and workflow issues.
Provide clinical and medical physics expertise to support after-sales activities
Analyse and resolve Pinnacle customer support issues via phone, email, and on-site support
Augment after-sales efforts by providing expert knowledge to support installation; providing training and resolving customer satisfaction issues.
Act as a liaison between Product Management, Customer Support and the markets and customers
Assist with any pre-release testing performed in UK sites to ensure completion of test protocols and timely feedback to Product Management team
Ensure enhancement requests, requests for new features and product deficiencies are fed back to the BIU team in a timely manner in accordance with Philips Quality system and regulatory obligations
Represent Philips Oncology and provide in-person Pinnacle³ presentations and demonstrations in tradeshows
Provide training and demonstrations at workshops; customer sites; and at customer visit centers as needed.
Host site visits of existing and prospective Pinnacle customers to sites demonstrating best practices.
Provide in-person and web-based targeted applications trainings/product webinars to end-users
Support Clinical adoption of new product releases among the early adopters
Demonstrate and promote new products to installed base to drive sales and clinical adoption
Support the creation of new training materials and provide physics and applications trainings to clinical consultants and end-users
Liaise closely with Philips CT and MR team to solve customer issues and optimise overall workflow for customers
Keep own clinical & technical knowledge up to date
5+ years’ experience in treatment planning and radiotherapy either as Physicist, Radiographer or Dosimetrist.
Excellent communication & presentation skills
Ability to innovate, work independently and as part of a global team
Willingness to travel. Approximately 60% time travelling, predominantly in the UK.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .