In this role, you have the opportunity to
Repair and maintain equipment identified in assigned Multi-Vendor site. With direction from the Multi-Vendor Area Service Manager, supports all operational aspects covered under the contract for assigned accounts. Maintains an in-depth understanding of the contractual obligations to the customer. Supervise daily biomedical activities for assigned accounts. Coordination & daily supervision of outside vendors/subcontractors is required. Philips representative of the health care facility as the Biomedical Supervisor maintaining all policies & procedures for customer and Philips, including managing the contracts, controlling service, and overall results.
You are responsible for
Act as primary contact for the customer.
Own customer experience by communicating effectively and projecting a sense of urgency to meet customer expectations, and build credibility and trust.
Facilitate in-service training to facility staff when requested by the customer.
Proactively identify opportunities and recommend solutions that will help to meet the needs of the customer.
Identify and execute on customer service best practices within local Region and Zone.
Build relationships with customers, gain understanding of competitive environments, and identify opportunities for growth.
Project a professional appearance in customer interactions that exemplifies the Philips brand and image.
Takes ownership of all customer issues and follows the current escalation process.
Supervisor /Mentor to team members as applicable (BMET I/II/III).
Lead and cultivate a culture of Philips values and integrity
Foster a high performing team through active communication, best practices, leadership and example. Support effective interactions among team members (i.e. actively listen and seek to understand other's viewpoint; work together to get things done)
Support team development by allowing team members to volunteer for additional assignments to gain experience.
Create a team environment that fosters common purpose for the Biomedical department and promotes job satisfaction, customer focus, and increased productivity.
Understand and utilize motivational tools in support of improved team performance and development.
Take initiative to learn from others and seek out subject matter experts to mentor in areas where team needs development.
Works with the Multi-Vendor Area Service Manager to understand how decisions and performance in the field affects financial and overall results.
Proactively works with the Multi-Vendor Area Service Manager for scheduled absence/backups for vacation planning.
Perform all administrative duties within prescribed standards, policies and guidelines.
Utilize computerized maintenance management software (CMMS) for asset management.
Be prepared for and successfully complete Annual Quality Assessment Tool surveys and all State and Federal Audits (CAP, TJC, DNV, etc.)
Submits billable “Out of Contract” expenses monthly and billable Service Work Order repair events upon completion to customer for payment.
Return unused or defective parts within required timeframe as defined by the parts policies and guidelines.
Report defective, installed and return part status on Service Work Orders per current policies.
Maintain company tools and test equipment, ensuring test equipment is calibrated prior to due date.
Maintain proper site, service, and install base documentation.
Safeguard patient data per HIPAA and associated regulatory requirements.
Efficient utilization of labor time, parts, tools, test equipment, returned materials authorizations customer purchase orders, and business expenditures, etc.
Ensure accurate inventory, maintenance, and control of Philips assets and tools
Complete and close all PMs, Service Work Orders and associated documentation within regulatory and Philips established timeframes.
Ensure that PMs are performed properly and completely including use of PM labels.
Ensure a clean and organized shop that maximizes efficiency.
Ensure that all equipment is properly labeled with applicable repair status
You are a part of
We simplify healthcare by focusing on the people in the care cycle, patients, and care providers. Through combining human insights and clinical expertise, we aim to improve patient outcomes while lowering the burden on the healthcare system. Philips delivers advanced solutions for both health professionals, to meet the needs of patients, and empowered consumers for affordable healthcare whether in hospital or at home.
To succeed in this role, you should have the following skills and experience
Associates or Bachelors in Engineering (Biomedical, Mechanical, Electrical, Etc)
May be required to be available 24 x 7.
Must possess a valid driver’s license and good driving record. (if position travels between site assignments)
Travel to the customer site, or identified locations for meetings, training, as required.
Average driving is 1 to 4 hours daily. (When required—to be determined by site assignment.
Carries or pulls up to 40 lbs. of test equipment.
Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).
Frequently bends, stoops, twists, turns, and full body mobility.
May work from ladders or scaffolding, on occasion.
Potential exposure to hazardous physical, chemical, radiological and biological agents.
May be required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties.
In return, we offer you
An opportunity to serve as a member of the hospital safety committee, equipment selection committee, and facility planning committee and/or other formal hospital committees as requested by the customer. Participates in customer’s departmental meetings as a technical adviser.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran