Philips Biomed Technician 3 - Sault Sainte Marie, MI in United States of America - Home Based, Massachusetts

CUSTOMER SATISFACTION:

Responsible for identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel. Maintaining customer satisfaction is the primary goal. Therefore, the BMET must demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Manager, the Site Team or the customer.

As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information. Refers information to the appropriate person. Provides a positive cohesive company image when discussing the company, products, etc with the customer. Establishes credibility and trust

Ensures customer satisfaction while meeting business objectives.

Understands customer’s competitive environment

Provides proactive site leadership in the improvement of customer relationships and satisfaction.

Drives the site to maximize customer satisfaction consistent with site business objectives. Shares best practices within local site and across multiple work teams.

Involved in multiple levels at the site.

May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.

TEAMWORK:

Performs a wide variety of tasks and changes focus quickly as demands change. Adapt to varying customer needs. Initiates and facilitates change and explains why. Seeks out, develops/facilitates and shares best practices.

Assesses situations and makes an optimal and speedy decision despite limited information. Solves problems while exhibiting judgment and a realistic understanding of all the issues. Overcomes roadblocks and provides permanent solutions.

Actively participates as a member of empowered work teams. Puts the team ahead of individual needs and displays a positive attitude.

  • Actively supports areas of empowerment and continuously strives to improve the team processes

  • Assumes a leadership role in the work team environment

  • Works on areas improving customer satisfaction and company profitability.

  • Seizes initiative to drive the team goals.

  • Positively drives morale in the team environment. Initiates and facilitates change.

  • Acts as a mentor/coach in the development of peers. Identifies, plans, and facilitates training for the team.

COMPLIANCE:

Operate under the required knowledge of regulatory requirements, performance standards, Philips policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).

Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.

Performs all administrative duties in a complete and timely manner including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.

TECHNICAL:

Able to perform as a primary BMET for multiple medical specialties. Maintains knowledge of technical advances and current industry trends.

Assesses situations and makes an optimal and speedy decision despite limited information. Solves problems while exhibiting judgment and a realistic understanding of all the issues.

Problem Solving:

  • Defines problems: Collects data, establishes facts, and draws valid conclusions.

  • Has the ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.

  • Applies his/her technical training and resources to effectively solve problems. Ensures follow-up on on-going issues.

  • Demonstrates troubleshooting capability to the component level and provide a clear explanation regarding the status of the repair to the customer, if needed.

Activities:

  • Diagnoses & resolves equipment problems with minimal call-back or repeat requests.

  • Provides required preventative maintenance, factory modifications, normal installations and service.

  • Utilizes the call escalation process and communicates customer issues to optimize customer uptime and satisfaction while maintaining ownership of the issue.

  • Provides training/mentorship/technical support to other BMETs.

LEADERSHIP:

Takes a leadership role in the repair / solution of technical / product problems plus has additional responsibility to instruct the primary BMETin the repair / solution process utilized

Responsible for ongoing status reporting to Clinical Engineering Management

Performs a wide variety of tasks, multi-tasking, and change focus quickly as demands change. Adapts to varying customer needs. Manages priorities effectively.

Provides leadership in building utility and space requirements for new and/or changed equipment and medical programs.

Provides leadership in defining installation requirements, and managing and performing installations of medical (non-imaging) equipment.

May assist Clinical Engineering Management with technical evaluation and training of BMETs and make recommendations regarding formal technical training requirements.

BUSINESS RESULTS:

Integrates knowledge of the business financials to drive business results.

Meets or exceeds established goals.

OTHER:

Perform other related duties as assigned.

. Education and Skill Requirements:

  • Associate’s degree or equivalent training/experience in electronics or Biomedical Engineering.

  • Minimum 5 years servicing medical equipment.

  • Expertise in at least two specialty areas relating to the field of biomedical equipment repair.

  • Experience with mechanical devices and tools and test equipment. Must possess demonstrated skills in using an oscilloscope, digital multimeter, etc.

  • Fundamentals of Dicom & Networking desirable.

  • Experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally.

  • PC competency, to include basic knowledge of word processing, spreadsheets, databases.

  • Must have a valid driver’s license.

  • CBET Certification desirable.

Physical Demands and Work Environment:

  • May be required to: be available 24 x 7 via phone or pager, work alternate shifts, rotate in an on-call status.

  • Carries or pulls up to 40 lbs. of test equipment.

  • Lifts parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).

  • Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.

  • May work from ladders or scaffolding, on occasion.

  • May travel to customer sites other than assigned site, zone office or identified locations for meetings.

  • Potential exposure to hazardous physical, chemical, and biological agents.

In this role, you have the opportunity to

Join Philips Healthcare as a Biomedical Equipment Technician at Sault Ste. Marie, MI/ Northern UP, MI area where you will WOW our customers by using your strong technical skills in providing the best in class customer service! As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

You are responsible for

The identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel. Maintaining customer satisfaction is the primary goal. Therefore, the BMET technician must demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Manager, the Site Team or the customer.

As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information. Refers information to the appropriate person. Provides a positive cohesive company image when discussing the company and products with the customer.

  • Ensures customer satisfaction while meeting business objectives.

  • Understands customer’s competitive environment

  • Provides proactive site leadership in the improvement of customer relationships and satisfaction.

  • Drives the site to maximize customer satisfaction consistent with site business objectives. Shares best practices within local site and across multiple work teams.

  • Involved in multiple levels at the site.

  • May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.

  • Operate under the required knowledge of regulatory requirements, performance standards, Philips policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).

  • Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.

  • Performs all administrative duties in a complete and timely manner including timesheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.

You are a part of

Our GSSNA group is a 5,500-member North American Healthcare Sales and Service organization. Working within this group, you’d benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

To succeed in this role, you should have the following skills and experience

  • Associate’s degree or equivalent training/experience in electronics or Biomedical Engineering.

  • Preferred 5+ years servicing biomedical Life Support equipment (trained on anesthesia and ventilators, PCMS, worked on laboratory equipment, experience with network hospital systems, etc.). 3+ yrs experience in biomedical equipment experience required. Formal training and sterilizer experience is preferred.

  • Experience with mechanical devices and tools and test equipment. Must possess demonstrated skills in using an oscilloscope, digital multimeter, etc.

  • Experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally.

We are currently recruiting for various opportunities with this skill set, you may be given consideration for a variety of openings in the market.

This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

In return, we offer you

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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