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Philips Client Delivery Leader, Kaiser in United States of America - Home Based, Massachusetts


In this role, you have the opportunity to:

Have responsibility for the success (as defined by financial, experiential, and satisfaction metrics) of the Long term Strategic Partnership program at Kaiser.

The Client Delivery Leader is the central point of resolution and leadership for all activities at the client hospital(s), including service, equipment, consulting and education. The individual will work closely with senior hospital executives and Philips leadership in monitoring successful operations of the Managed Equipment Services program. The role ensures alignment between Philips and the client hospital.

You will sit on executive leadership committees (Executive Committee) and other groups (e.g., Radiology Oversight Committee) to ensure deep understanding of ongoing client needs. You will interface back to our Business Development and Solutions teams to integrate our delivery and operational activities back into our customer proposals and solution development work.

You are responsible for the following:

  • Leading communications and customer concerns with client executive team across all activities

  • Accounting for all financial targets, including orders, revenue and margin established for the account

  • Establishing annual objectives for account, working with account team members to assess expected impact of equipment, education, consulting and service activities

  • Attending meetings to ensure alignment with client goals and ongoing awareness of priorities and issues

  • Chairing Joint Oversight Committee for Philips, leading reviews of progress, addressing bottleneck issues, working with client teams to resolve disputes

  • Identifying, raising, handling and mitigating all client program risks and issues

  • Coordinating and executing marketing communications and presentations as necessary to support mutual objectives

  • Assisting with the planning and execution of various community relation activities.

  • Assisting with client communications about managed service relationships

  • Facilitating change management for account team to ensure role transparency and clear ways of working

  • Leading regularly scheduled Philips account team communications

  • Managing customer site visits, referral requests, as well as monitoring all active Philips projects with the client​

To succeed in this role, you should have the following skills and experience

  • Strong working knowledge of Philips sales, service, consulting and education businesses, as well as commercial operations and service teams, preferred

  • 10+ years of experience in customer facing environments

  • Business or clinical degree required, advanced degree preferred

  • Knowledge of medical device technology and related clinical use models

  • Ability to lead and run diverse, cross-functional teams and individuals that include both Philips and client employees

  • Ability to guide performance improvement initiatives including process redesign activities

  • Knowledge of financial and accounting mechanisms, preferably with direct experience in systems currently used by Philips

  • Demonstrated ability to effectively communicate on operational and financial performance with internal and customer teams

  • Proven experience and ability working in matrix organizations

  • Excellent oral and verbal communications and presentation skills

  • Ability to manage complex projects across multiple customer working groups

  • Demonstrated operational analytics and financial analysis capabilities

  • Reside in or near the Los Angeles area; required to be on-site at a minimum 25% based on schedule agreed to with Client

In return, we offer you

This position offers you the opportunity to play a vital role in growing market penetration in the territory and to the overall growth of our business. For Marketing and Sales Professionals, the rewards for working at Philips are huge. You operate at the heart of a worldwide company that continues to transform itself, to become ever more market-driven and consumer-focused.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.