In this role, you have the opportunity to
As a Client Services Project Manager, you will be managing the relationship and communications between our customers and our company for the satisfactory delivery of service, installations, and resolution of issues for one of our biggest clients in the Lower Hudson Valley NY area. You will be the single point of contact for our imaging systems/biomed business in this area.
You are responsible for
CUSTOMER EXPERIENCE AND RELATIONSHIP MANAGEMENT
Act as the primary point of contact to the customer for Philips service delivery at the assigned account(s)
Manage the overall communication and flow of information between the company and client up, down and across all departments and organizational levels of the client
Anticipate, identify and help resolve customer issues in a timely manner by utilizing and leveraging the appropriate technical support and escalation processes; keeping internal and external stakeholders informed and involved
Coordinate, facilitate and participate in service, sales, project, and contract meetings, as well as periodic PMG site visits
Support the ongoing drive for efficiency, effectiveness, productivity and profitability at assigned account(s).
Support the ongoing need for identifying FSE training needs based on customer installed base
Support the ongoing activities to ensure compliance with Company, State, Federal, TJC, DNV policies, procedures, regulations, and requirements
Understand service delivery and contract entitlements, assist with the effort to obtain purchase orders as needed
Support the effort to drive billable engagement and LIFE Solutions opportunities
Serve as a partner to the service and sales team providing input, perspective, assistance and feedback in the effort to foster a collaborative and team approach
Help create, coordinate and communicate information, QPRs, SWGs and ad hoc meetings as needed with the service team to help meet service delivery commitments and requirements
Engage in regular, cross-functional, customer meetings to pro-actively review service delivery, and strategize opportunities for new or improved product and service solutions to meet future customer needs.
Participate and engage in CCT meetings.
You are a part of
the North American Service organization and will benefit from the team’s growing breadth and depth of healthcare products and services portfolio and, be challenged to drive our best-in-class reputation through top customer experience ratings.
To succeed in this role, you should have the following skills and experience:
Associates Degree required, Bachelor’s Degree preferred
5+ years related work experience, healthcare industry and customer service is required; medical devices and/or imaging systems is preferred.
Demonstrated experience in effective relationship management with individuals of various backgrounds and organizational levels
Ability to collaborate and coordinate cross-functionally
Excellent verbal, written and interpersonal communication skills
Well-developed business acumen
Effective customer service, problem solving and conflict resolution skills
Effective time management skills and the ability to manage and prioritize multiple assignments/tasks
Ability to collect, analyze, manage, and present data and information to all levels within the company and at customer sites
Detail oriented and organized
Flexible work style and ability to adapt to customer requirements
Competent computer skills, including Microsoft Office, Word, PowerPoint, Excel, and Outlook
Six Sigma or Lean knowledge a plus
The candidate will reside within the Lower Hudson Valley area.
In return, we offer you:
An opportunity to go as far and as wide as you aspire. We make sure of it through support of a formal development planning process, as well as countless opportunities to expand your knowledge and skill set through resources such as the Learning@Philips program, tuition reimbursement and/or mentor relationships
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.