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Philips eICU Clinical Transformation Manager (Home- Based) in United States of America - Home Based, Massachusetts


In this role, you have the opportunity to

This job will spend 75% of the time customer facing, 25% of the time on required analytics and other supporting tasks as outlined below. To improve the efficiency and effectiveness of clients in providing care to populations and patients and to contribute to the growth of Healthcare Transformation Services within relevant Market Group. Responsible for delivering consulting services to provider clients primarily in the area of clinical and business process improvement and high-cost populations including the use of data analytics to measure client performance. Collaborate with others to support the development of public private partnerships and managed equipment services contracts.

You are responsible for (but not limited to)

Responsibilities throughout the Clinical Transformation Process

  • Acts as a change agent for clinical transformation, embedding new clinical practice processes using the eICU software

  • Demonstrates strong current knowledge of health care environment and how it relates to the Philips eICU product line

  • Creates collaborative relationship with e ICU center and ICU leadership teams

  • Collaborates with the Philips eICU Strategic Account Executive to produce effective relationships with hospital executive team

  • Works collaboratively with the Philips eICU Services Team, including but not limited to, the Project Manager, Field Engineer, Technical Analyst and Product Team on all client-related projects

  • Manages the clinical activities of software upgrades and/or implementation of new Philips eICU products and/or programs

  • Maps current ICU patient care workflows to future virtual care workflows

  • Consults with internal Philips eICU staff on complex care team integration issues

  • Supports the Product team when necessary

  • Provides clinical support to the Sales team, not limited to presentations and convention support.

  • Ensure clients maintains high usage of the eCareManager features and tools.

Responsibilities during the Implementation and Training Phase

  • Facilitates the clinical implementation of Philips e ICU Program at client sites

  • Develops e ICU Program Plan in conjunction with the Philips Strategic Account Executive

  • Facilitates the process to ensure successful integration of e ICU workflows with existing ICU workflows

  • Attends all internal and client project meetings, or provides updates to the Project Manager prior to the meeting

  • Provides the Project Manager with updates to the clinical activities as outlined in the Project Plan

  • Guides the Client e ICU Operations Director in assimilation of new role, providing resources for growth, including e ICU Operations Director Mentorship Program

  • Assists e ICU Leadership with goal setting to achieve their desired program outcomes

  • Facilitates the Philips eICU Physician Liaison and client with relationship development

  • Coordinates and provides e ICU Program standards for client’s internal marketing plan

  • Conducts the training of Philips eICU e CareManager System technology – including, but not limited to team collaboration to determine training objectives and appropriate training programs and presentations

  • Incorporates the client’s nursing model and workflows into a customized training program

  • Works with client to construct all customized client training material (includes eICU training manuals, user guides, quick references)

  • Educates the client in the e CareManager reports and reporting solutions, not limited to Interactive Benchmarking and User Activity Reports

  • Assists the client in identification of program metrics

  • Manages the client support during activation of the e ICU center and the ICUs

  • Delivers the e ICU Program implementation with a high degree of client satisfaction with high NPS scores

Post e ICU Center Activation Program Management

  • Regularly meets with e ICU and ICU management teams to develop and maintain strong business relationships and gather information regarding system functionality, as well as program operational effectiveness

  • Serves as the point of contact for client clinical issues post-activation

  • Tracks program performance metrics and provides feedback to e ICU Program leadership

  • Conducts program effectiveness reviews: Phased and Annual Reviews

  • Supports e ICU Program plan with tools and onsite support as negotiated

  • Manages clinical aspect of upgrade process and/or implementation of any new Philips eICU products and programs

  • Works with Philips eICU Services team to support client clinical transformation post-activation

  • Trains and supports measurement and use of the Reporting Services metrics and reporting solutions, as applicable to the client

  • Ensures delivery of accurate Quarterly Reports

  • Provides weekly status reports to appropriate team members

  • Encourages participation of Operations Directors in the monthly Operations Director call

  • Encourages attendance of the eICU Leadership to Philips’ yearly Connect to Care conference.

  • Ensures that customers continue to use all the features, functions and tools associated with eCareManager

  • Verbalizes the understanding that clients who are not fully using the eICU software, are at risk of leaving the program

Team Building and Communication Responsibilities

  • Demonstrates effective written and verbal communication skills

  • Fosters open communication

  • Willingly accepts and gives feedback to the Clinical Services team members

  • Identifies areas of potential growth both professionally and as a team on an annual basis

  • Supports team agreements and service line agreements

  • Proactively creates individual goals and reviews with manager on bi-annual basis

  • Participates in and increases client engagement at Philips’ yearly Connect to Care conference

Security Responsibilities

  • Maintain patient confidentiality

  • Report unauthorized personnel to Security Administration

  • Report security breaches to Security Administration

Other Duties as Assigned

To succeed in this role, you should have the following skills and experience

  • RN active license in home state

  • At least 5 years Critical Care nursing experience

  • 2 or more years project management experience

  • Experience in leading clinical teams or projects

  • Experience in formal presentations and/or clinical training

  • Understanding of workflow processes and development

  • Understanding of the change process

  • Excellent interpersonal/communication/collaboration skills

  • Clinical consultant background

  • Proficient with computer applications including Microsoft Office, PowerPoint and Excel

  • Must be able to perform up to 75% travel


  • Experience in formal creation, refinement and evaluation of clinical workflows

  • Experience in consulting or system/organizational focused initiatives or quality projects

  • Lean or Six Sigma certified

  • An advanced practice role in Nursing, Masters Degree or equivalent experience

  • This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

  • This is a home-based position but candidates must be located near a major (non-regional) airport (within 1 hours drive) to be considered.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

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As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.