In this role, you have the opportunity to
provide Philips Disease Management Solution (DMS), especially UroNav , product training and education to customers on our DMS product base using curriculum and assessment processes based on the sales order configuration.
You are responsible for
Developing and administering training plans to fulfill our obligations to ensure customer competency and high NPS on our MRI, DynaCAD, UroNav and Lung Cancer Solution (LCS) software products.
Driving revenue through execution of on-site delivery targets.
Providing consultative support to customers, driving customer productivity by providing onsite and remote training support
Ability to demonstrate product expertise during clinical training and customer support
Working in a fast-paced environment providing Clinical Support on our DMS product line
Supporting new product implementations (NPIs) by working with Sales and Marketing teams, including cross training colleagues on NPI products via team meetings, remote/onsite shadowing, peer to peer training
Completing all administrative tasks and paper work per Philips’ policy and produce will written comprehensive trip reports (trip reports, expense reports, RTU, weekly schedules)
Working effectively using proactive communication with internal team- Field Service Specialists, Customer Service Center, Sales Representatives, Clinical Specialists, Customers, in-house Quality Assurance, R&D, and Manufacturing personnel to enhance Customer experience.
You are a part of
Our National Clinical Applications team that is responsible for providing hands-on and didactic training at customer sites and remotely to physicians and technologists.
To succeed in this role, you should have the following skills and experience
Minimum of BS/BA or Associates Degree in Radiology preferred
Certification in MRI, CT, or Ultrasound Modalities; Imaging experience and familiarity with digital imaging workstations
Willingness to travel extensively- 100%.
10 + years clinical experience with MR/CT or Ultrasound. Familiarity with image generation and data analysis tools required.
Must have valid driver’s license and willingness to fly.
Valid Passport and ability to travel internationally when required
You need to be comfortable in a physician and clinical/patient care environment.
Ability to operate a PC with Windows software.
Ability to work in a team-oriented environment and possess strong analytical and problem-solving skills.
Self-starter who thrives in a fast-paced, dynamic business/clinical environments
Strong interpersonal, customer and management skills; ability to work in high-pressure environments
Software, data, and hardware/software system troubleshooting experience
Superior interpersonal and communication skills, professional disposition and demeanor
Makes presentations and undertakes public speaking with skill and confidence
Experience in facilitating adult learning
Ability to stand on your feet for extended lengths of time
In return, we offer you
The opportunity to travel to customer sites and support the successful use of our life saving products.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.