Philips Field Service & Support Engineer (West Coast Based) in United States of America - Home Based, Massachusetts

null

In this role, you have the opportunity to

Bring to market non-invasive brain activity monitoring products, which complements our existing neurological informatics portfolio, to address better disorders such as epilepsy, stroke, trauma and Parkinson's.

You are responsible for

  • Performs product installations at customer’s facilities, resolving and documenting customer concerns and complaints, becoming familiar with customer’s needs and suggesting new products/upgrades/replacements as needed, and providing feedback to sales and engineering on customer needs and product acceptance.

  • Responsible for 24/7 clinical hotline duties when they are scheduled to do so.

  • Assists hardware and software engineering in tracking down issues requiring the field experience of a Support Engineer.

You are a part of

Philips’ industry leading position in imaging into the Computational Neurology & Oncology spaces, with a view to guide therapy and improve outcomes. Philips is the premier Neuro Mapping Company in the world with a strong ability to integrate anatomical/structural mapping of the brain (from MR, CT, PET) with electrical & longitudinal mapping. This allows Philips to build computational algorithms based on imaging + dense array EEG data to guide interventions & improve outcomes (which are currently quite poor) – particularly for patients with Epilepsy (>50M worldwide).

To succeed in this role, you should have the following skills and experience

  • A Bachelor’s degree or four-year technical degree is preferred.

  • A minimum of two years of related technical experience and customer support is preferred.

  • Familiarity with both software and hardware components is highly desirable.

  • Expertise within EEG space is a plus.

  • Required to read and understand technical and non-technical documents, maintain familiarity with the performance characteristics of highly technical products, and be able to interface with and train customers and technical and nontechnical Philips Neuro personnel.

  • The ability to solve complex problems with our products.

  • Travel 50-70% of the time and work hours outside the norm of 8-5pm

In return, we offer you

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we are used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It is a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

#LI-PH1