Philips Jobs

Don't just accept a job.
Accept a career you never knew was
possible.
Challenge yourself with a career at Philips.
to some of the <a href="http://www.philips.com/a-w/careers/healthtech/faq.html" target="_blank">frequently asked questions </a>. </p><p></p><p><i>I </i><i>t is the
olutions across the <a href="http://www.philips.com/b-dam/corporate/corporateblog/2016/Philips_Chronic_Disease_5.jpg" target="_blank">health continuum </a>. Our people experie
al level, visit the <a href="http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html" target="_blank">Working at Philips page </a>on our career websit
lso learn about our <a href="http://www.philips.com/a-w/careers/healthtech.html" target="_blank">recruitment process </a>, or find answers
ad stories from our <a href="http://www.usa.philips.com/a-w/our-people/life-at-philips.html" target="_blank">employee blog </a>. Once there, you

Job Information

Philips Remote Application Specialist, AMI in United States of America - Home Based, Massachusetts

null

In this role, you have the opportunity to:

Provide telephone and remote clinical applications support to internal and external customers for the Philips AMI product line, delivering critical remote clinical support that employs strong clinical and product knowledge, multitasking between telephone and multiple software programs, with the soft-skills to deliver a caring, efficient and consistent customer and patient experience.

You are responsible for:

  • Providing telephone and remote clinical applications support to internal and external customers for the Philips AMI product line

  • Providing detailed documentation of case notes, product data and patient data in a timely, accurate and confidential manner

  • Driving increased productivity through utilization of remote tools, technical and clinical skill, and optimized solution delivery

  • Multitasking between telephone and multiple software programs, with the soft-skills to deliver a caring, efficient and consistent customer and patient experience

You are a part of:

A team is responsible for providing timely and accurate solutions to our Philips AMI customers. You will work with a highly engaged group of Remote Application Specialists in a cohesive and productive environment. Our team enjoys helping each other resolve issues for our customers and taking on projects to increase effectiveness, increase productivity, and add value to each customer interaction.

To succeed in this role, you should have the following skills and experience:

  • Current registry in good standing in the AMI modality with ARRT credentials preferred.

  • Minimum 2 years of current medical imaging experience on Philips MR products; 5 years preferred

  • Must have in depth knowledge of AMI imaging and anatomy.

  • Associate’s degree, or equivalent certification and experience, is required; Bachelor’s degree preferred

  • Highly focused on providing prompt and courteous support, enabling the highest possible customer experience

  • Highly committed to improving patient care and patients’ lives

  • Excellent written and oral communication skills, taking into account cultural and language differences

  • Highly responsible and able to make decisions independently with minimal direct supervision

  • Strong desire to troubleshoot issues and resolve problems is required

  • Provides detailed documentation of case notes, product data and patient data in a timely, accurate and confidential manner

  • Drives increased productivity through utilization of remote tools, technical and clinical skill, and optimized solution delivery

  • Enjoys working in a team environment that drives positive results and team participation

  • Proficient in Microsoft Office products including Outlook, Excel, Word, OneNote and OneDrive

  • Prior experience in a clinical phone support environment preferred

  • Prior experience with Lean Methodologies a plus

  • Scheduled availability on a rotational basis to include evening hours

  • Travel will be determined according to business requirements

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .

I t is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

#LI-PH1

DirectEmployers