In this role, you have the opportunity to:
Provide telephone and remote clinical applications support to internal and external customers for the Philips AMI product line, delivering critical remote clinical support that employs strong clinical and product knowledge, multitasking between telephone and multiple software programs, with the soft-skills to deliver a caring, efficient and consistent customer and patient experience.
You are responsible for:
Providing telephone and remote clinical applications support to internal and external customers for the Philips AMI product line
Providing detailed documentation of case notes, product data and patient data in a timely, accurate and confidential manner
Driving increased productivity through utilization of remote tools, technical and clinical skill, and optimized solution delivery
Multitasking between telephone and multiple software programs, with the soft-skills to deliver a caring, efficient and consistent customer and patient experience
You are a part of:
A team is responsible for providing timely and accurate solutions to our Philips AMI customers. You will work with a highly engaged group of Remote Application Specialists in a cohesive and productive environment. Our team enjoys helping each other resolve issues for our customers and taking on projects to increase effectiveness, increase productivity, and add value to each customer interaction.
To succeed in this role, you should have the following skills and experience:
Current registry in good standing in the AMI modality with ARRT credentials preferred.
Minimum 2 years of current medical imaging experience on Philips MR products; 5 years preferred
Must have in depth knowledge of AMI imaging and anatomy.
Associate’s degree, or equivalent certification and experience, is required; Bachelor’s degree preferred
Highly focused on providing prompt and courteous support, enabling the highest possible customer experience
Highly committed to improving patient care and patients’ lives
Excellent written and oral communication skills, taking into account cultural and language differences
Highly responsible and able to make decisions independently with minimal direct supervision
Strong desire to troubleshoot issues and resolve problems is required
Provides detailed documentation of case notes, product data and patient data in a timely, accurate and confidential manner
Drives increased productivity through utilization of remote tools, technical and clinical skill, and optimized solution delivery
Enjoys working in a team environment that drives positive results and team participation
Proficient in Microsoft Office products including Outlook, Excel, Word, OneNote and OneDrive
Prior experience in a clinical phone support environment preferred
Prior experience with Lean Methodologies a plus
Scheduled availability on a rotational basis to include evening hours
Travel will be determined according to business requirements
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog . Once there, you can also learn about our recruitment process , or find answers to some of the frequently asked questions .
I t is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws. Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.