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Job Information

Philips Salesforce, Business Process Expert Leader (Cambridge, MA) in United States of America - Home Based, Massachusetts


In this role, you have the opportunity to

Be responsible for defining the processes representing the voice of the customer, business, markets, functions, and other key stakeholders. You will leverage your broad knowledge of the benefits, limitations, and configuration options of (SFDC) to define business and compliance requirements to drive significant change when needed.

As the Business Process Expert Leader, you will be leading all aspects of SFDC to help build, transform, and integrate programs to ensure our business system is running smoothly. Also, provide support and consultancy to stakeholders enabling our company to meet their business goals. You will formulate the End-to-End governance, strategic plan, and roadmap, in accordance with the goals and timing set by management.

This position is preferably based in the Cambridge, MA, supported by a blend of remote and office-based work. Once office-based work has resumed, you will be expected to be available to work onsite at least 3-days per week. Alpharetta, GA, and Nashville, TN are also optional locations.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa. Company relocation benefits will not be provided for this position.

You are responsible for (but not limited to)

  • Lead a team to leverage (SFDC) expertise in working with the functional leader(s) to ensure business/compliance requirements are defined/implemented within the scope of prioritized enhancements and projects.

  • Managing and inspiring a team of 12+ Business Process Experts. To include hiring, performance management, and career development

  • Deep organizational knowledge and expertise regarding Philips internal processes and network maps

  • Driving process standardization, simplification, and adoption/adherence of Philips Excellence Process Framework (PEPF), to include resource allocation based on compliance, business and underpinning IT requirements

  • Designs and verifies alignment with the IT applications to include relevant documents, performance metrics, and adoption/adherence to key performance indicators (KPI’s) requirements and controls

  • Working closely with technical experts, business process owners, and others to support and ensure the technical design aligns with overall business needs.

  • Developing, implementing, and driving continuous improvement ensuring adoption of proven practices, documenting learnings, and actively sharing success within your community.

  • Keeping up-to-date with industry standards and benchmarks while implementing process best practices to the organization.

  • Delivering a harmonized global process design; ensuring successful execution of process design across work-streams.

  • Working with stakeholders across one or more organizations to identify problems, as well as, design and implement solutions – while establishing an accurate process of performance tracking and Ways of Working (WoW) adoption.

  • Consulting with project team members and providing them operational guidance throughout the project, both technically and organizationally.

  • Ensuring effective integration of program deliverables across Business Change, Adoption, People, Process, Technology, and Data.

You are a part of

Our mission to improve the lives of 3 billion people per year by 2030. Every day we move closer to achieving our goal by creating state-of-the-art solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. We enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards, and personalized development planning programs. Our research and business provide unique opportunities to develop cutting-edge clinical solutions and deliver meaningful solutions in the healthcare space.

To succeed in this role, you should have the following skills and experience:

  • Bachelor's degree, required; Masters’ degree, preferred

  • 10+ years’ experience leading large scale platform programs, resources, and stakeholders – transformation, strategy, business process improvement, etc

  • 5+ years’ domain expertise

  • Certifications: Lean, Continuous Improvement, PMP, and are a plus!

  • Proven ability to be a strong, independent, yet collaborative leader who can manage a complex business/program environment, while leading a team of 12+ employees

  • Proven ability to lead teams in designing and optimizing business processes; as well as, integrate business processes across disparate systems.

  • Solid understanding of Salesforce capabilities and limitations and can articulate those to others

  • Adept at decision-making by data and technology, while leading teams through vague and complex situations

  • Comfortable operating in a matrixed environment, mobilizing teams to a focused outcome

  • Ability to mitigate risk, and manage adversity to keep the project on track / ensure positive outcomes

  • Strong communicator who can work with a large and diverse range of stakeholders across all levels of the organization

Your team

Consists of members of the North America Operations Program team. For this position, you will report into the Transformation Leader, Operational Programs, North America.

In return, we offer you

Encouragement to learn new transferrable skills, grow your business acumen, and apply your marketing and solution innovation skills to a dynamic company in a rapidly evolving healthcare market. If you excel in marketing, we can make you better through a global network of partners specialized in all aspects of marketing, finance, service operations, and more. All you need to bring is your thirst for knowledge and your desire to help us realize Philips’ mission and vision to improve 3 billion lives a year.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to Cambridge, MA (preferred location); Alpharetta, GA or Nashville, TN.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran