Philips Software Supply Chain Business Process Expert in United States of America - Home Based, Massachusetts

Our customers are increasingly looking for a solution to their most pressing challenges. In order to keep making the difference across the health continuum, Philips needs to move from selling products in a 'transactional' manner to also providing solutions that enable high quality, value-based healthcare.

The Solutions Delivery Organization will equip markets, businesses, and functions with capabilities to develop, market, sell and deliver solutions to solve the needs of our customers, ensuring consistency, scalability and re-use throughout the company. This strategic program will be a step-change in the value we are able to deliver to our customers

This will unlock business opportunities, contributing to our strategic ambition to grow Solutions to become 35% of our revenue by 2020.

You are a part of the Solution Delivery Development organization. Closely collaborating with business, markets and transformation teams part of Accelerate! Program, driving sustainable improvement of solution delivery capabilities across Philips.

In this role, you have the opportunity to make your contribution to the Solutions transformation in Philips. As Business Process Expert , you have a broad audience in the business and markets organization with a specific focus on Software Delivery enablement. You can contribute to standardization and scalability of solution delivery processes, including performance management and contract management aspects, covering specification, development and implementation phases.

You are responsible for

  • Driving process design and standardization for Solution delivery, focused on software operations & supply chain, ensuring alignment with the underpinning IT applications incl. relevant process performance metrics & KPI’s and compliance requirements and controls, in teamwork with the other BPEs and under the leadership of the Business Process Owner (BPO) for Solution Delivery.

  • Capturing software delivery business and market needs designing, implementing processes and capabilities, with Philips Excellence Process Framework as a reference.

  • Performing process gap analyses and proposing best practices as input for the process design.

  • Identifying and collecting software supply chain & solution delivery requirements to be secured during solution Innovation, Marketing and Sales process steps.

  • Collaborating with IT and EIM to ensure that IT applications and data models support the business process requirements and design.

  • Being a change agent by clarifying the impact of the new ways of working including the process, IT applications, performance management and learning.

  • Collaborating with Philips University or other parties who develop the learning curricula for the stakeholders identified.

  • Building and maintaining communities of practice in your respective domain and ensuring that people competencies and capabilities are in place to execute the standard solutions in their process domains and identify opportunities for improvement.

  • Establishing an accurate process performance impact tracking & reporting, with reference to internal/external benchmarks and relevant targets.

To succeed in this role, you should have the following skills and experience

  • University degree desirable in Business, Computer Science, or other related field or equivalent combination of academic and work experience

  • Minimum 10 years experience in E2E process design & global deployment , in combination with software supply chain/operations with Professional/IT/Clinical Services & Solutions Delivery business experience, in global and multicultural setting

  • Expert knowledge and experiences in Software Supply Chain & Operations

  • Experiences with BPMN (Business Process Model and Notation) (e.g. Aris) desired

  • Good understanding of full range of business challenges and opportunities and internal/external trends in software operations, delivery, customer service, business modelling, supply chain, software delivery modelling

  • Quality and regulatory requirements understanding

  • Strong collaborative skills

  • Professional demeanour and strong communications skills

  • Excellent customer service skills

  • Change management understanding & experiences

  • Evidence of successful teamwork with key stakeholder around the globe (f2f, remote)

  • Fluent in English, verbal and written in addition to local language (must)

In this role, you have the opportunity to

Make your contribution to the Solutions transformation in Philips. As Business Process Expert , you have a broad audience in the business and markets organization with a specific focus on Software Delivery enablement. You can contribute to standardization and scalability of solution delivery processes, including performance management and contract management aspects, covering specification, development and implementation phases.

You are responsible for

  • Driving process design and standardization for Solution delivery, focused on software operations & supply chain, ensuring alignment with the underpinning IT applications incl. relevant process performance metrics & KPI’s and compliance requirements and controls, in teamwork with the other BPEs and under the leadership of the Business Process Owner (BPO) for Solution Delivery.

  • Capturing software delivery business and market needs designing, implementing processes and capabilities, with Philips Excellence Process Framework as a reference.

  • Performing process gap analyses and proposing best practices as input for the process design.

  • Identifying and collecting software supply chain & solution delivery requirements to be secured during solution Innovation, Marketing and Sales process steps.

  • Collaborating with IT and EIM to ensure that IT applications and data models support the business process requirements and design.

  • Being a change agent by clarifying the impact of the new ways of working including the process, IT applications, performance management and learning.

  • Collaborating with Philips University or other parties who develop the learning curricula for the stakeholders identified.

  • Building and maintaining communities of practice in your respective domain and ensuring that people competencies and capabilities are in place to execute the standard solutions in their process domains and identify opportunities for improvement.

  • Establishing an accurate process performance impact tracking & reporting, with reference to internal/external benchmarks and relevant targets.

You are a part of the

Solution Delivery Development organization, which closely collaborates with business, markets and transformation teams part of the Accelerate! Program, driving sustainable improvement of solution delivery capabilities across Philips and make the difference across the health continuum by looking for solutions for our customers’ most pressing challenges by working to help Philips move from selling products in a 'transactional' manner to also providing solutions that enable high quality, value-based healthcare.

The Solutions Delivery Organization will equip markets, businesses, and functions with capabilities to develop, market, sell and deliver solutions to solve the needs of our customers, ensuring consistency, scalability and re-use throughout the company. This strategic program will be a step-change in the value we are able to deliver to our customers

This will unlock business opportunities, contributing to our strategic ambition to grow Solutions to become 35% of our revenue by 2020.

To succeed in this role, you should have the following skills and experience

  • University degree desirable in Business, Computer Science, or other related fields with equivalent combination of academic and work experience

  • 10+ years’ experience in E2E process design & global deployment in combination with software supply chain/operations with Professional/IT/Clinical Services & Solutions Delivery business experience, in a global and multicultural setting

  • Expert knowledge and experiences in Software Supply Chain & Operations

  • Experiences with BPMN (Business Process Model and Notation) (e.g. Aris) desired

  • Good understanding of a full range of business challenges and opportunities and internal/external trends in software operations, delivery, customer service, business modeling, supply chain, software delivery modeling

  • Quality and regulatory requirements understanding

  • Strong collaborative skills

  • Professional demeanor and strong communications skills

  • Excellent customer service skills

  • Change management understanding & experiences

  • Evidence of successful teamwork with key stakeholder around the globe (f2f, remote)

  • Fluent in English, verbal and written in addition to local language (must)

  • Experience with the following mix of software: Aris, Gemalto, Kenaday, Aria, SAP (NP1), and/or Apptus (nice-to-have)

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, and protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans'

Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

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