null In this role, you have the opportunity to
improve people's lives by supporting our Personal Health cluster in taking full ownership for order processing in B2B channel.
You are responsible for
Order processing from order receipt until point of delivery to the customer
Creating customer sales orders in the SAP system
Checking on delivery conditions and completeness of all orders
Communicate order confirmation to customers
Initiate commercial invoicing confirming the accuracy of the information on the invoices to limit later queries (quantity, price, discounts)
Handle complaint / return registration
Manage the complaints process
Organize and co-ordinate return deliveries
Process necessary documentation (credit notes) for returns received
Ensure the accuracy of such credit notes
To succeed in this role, you should have the following skills and experience
Natural predisposition for Customers Service, like high interpersonal skills, capability of understanding customers’ needs, emotional balance and mature personality, excellent communication skills
Good knowledge of English language
Some experience with SAP will be an asset
Good knowledge of MS Office (especially Excel)
Great organization skills
In return, we offer you
A path towards your most rewarding career. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Annual bonus based on performance achieved
Private medical care with option to extend it to family members
Discount for Philips’ products
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .