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Job Information

Philips Customer Service Desk Officer in Warszawa, Poland

null In this role, you have the opportunity to

improve people's lives by supporting our Personal Health cluster in taking full ownership for order processing in B2B channel.

You are responsible for

  • Order processing from order receipt until point of delivery to the customer

  • Creating customer sales orders in the SAP system

  • Checking on delivery conditions and completeness of all orders

  • Communicate order confirmation to customers

  • Initiate commercial invoicing confirming the accuracy of the information on the invoices to limit later queries (quantity, price, discounts)

  • Handle complaint / return registration

  • Manage the complaints process

  • Organize and co-ordinate return deliveries

  • Process necessary documentation (credit notes) for returns received

  • Ensure the accuracy of such credit notes

To succeed in this role, you should have the following skills and experience

  • Natural predisposition for Customers Service, like high interpersonal skills, capability of understanding customers’ needs, emotional balance and mature personality, excellent communication skills

  • Good knowledge of English language

  • Some experience with SAP will be an asset

  • Good knowledge of MS Office (especially Excel)

  • Great organization skills

In return, we offer you

A path towards your most rewarding career. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

  • Annual bonus based on performance achieved

  • Private medical care with option to extend it to family members

  • BenefitSystem cards

  • Discount for Philips’ products

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at on our career website, where you can read stories from our employee blog at . Once there, you can also learn about our recruitment process at , or find answers to some of the frequently asked questions at .