In this role, you have the opportunity to serve and support customers across multiple hospital sites in the Lower Hudson Valley of New York State as the Area Service Manager. As the single point of contact representing Philips Healthcare, you will apply your managerial skills to lead your team to deliver best in class customer service! As part of the Customer Service organization, you will contribute to providing the right data, context, and approach, which will change the way we do business and make a difference for your customers.
Key Areas of Responsibility
Effectively recruit, onboard, integrate and train new hires onto team
Manage a high performance team using the Philips People Performance Management (PPM) process
Cultivate and lead a culture of Philips values and integrity
Communicate our business strategy and link BMET work and accountability to the larger strategy
Develop and implement service strategy to protect, serve and grow the business
Manage customer relationships and effectively partner with your Sales counterparts
Owns and drive financial business results for the assigned area to meet/exceed targets for Revenue, Expense, Gross Margin
Participate in Customer Care Team (CCT) activities and operate cross-functionally in the Zone with other departments
Anticipate problems and escalations and when they occur, ensure the team adheres to the established process
Attend all customer meetings as applicable
You are a part of
In the North American Customer Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products, services and solutions portfolio and, be challenged to drive our best-in-class reputation through top customer experience ratings. The position reports to the director level in the largest biomedical organization in North America.
To succeed, you should possess the following skills and experience
Bachelor's degree preferred
Minimum of 5+ years leadership experience in healthcare services and/or equipment sales. 3+ years of leadership experience in the biomedical equipment field required.
Experience managing a P/L business is preferred
Ability to develop and implement strategic initiatives to generate growth in revenue
Ability to partner with all levels of management
Ability to manage multiple tasks simultaneously in a demanding environment, tolerate a degree of ambiguity
Demonstrated ability to work with customers effectively and always instill confidence in any situation
Demonstrated ability to motivate and lead Biomedical Engineers to achieve targets
Comfortable with structure, process management and compliance
Strong customer service/experience focus
Comfortable with measures of performance: reporting, productivity
Action oriented, self-motivated, a bias for action
Strong team player with interpersonal flexibility
Ability to manage and oversee projects, able to pivot to specific task when needed in a demanding environment
Comfortable managing through systems and use of MS Office products
Candidate must live in the Lower Hudson Valley of New York State
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.
In return, we offer you
Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we’re used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further. This is a highly visible leadership role that prepares individuals for future positions of wider scope, greater responsibility and rewards
Why should you join Philips?
We intend to touch the lives of 3 billion people a year by 2025. With a long history of innovation and doing good in the world, we are the only company with a real presence in both the personal health and professional healthcare worlds. We have a range of sophisticated, high value products, services and solutions that touch the lives of people everywhere and distinguish us in the marketplace. We are widely acknowledged as the #1 leader in service delivery. Our employees are heroes and heroines. And we are shaping a new world, a new world of healthcare. A world where we always makes things better and healthcare knows no bounds.
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .
Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.