In this role, you have the opportunity to
Deliver qualified service to customers including corrective installation, maintenance, preventative maintenance, and FCO. This position is very important to ensure long term customer satisfaction and loyalty, and is playing a very important role in the growth of customer service business and sales business.
You are responsible for
Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Is a skilled worker with a number of coordinating tasks. Gives support in field service process renewal. Assignments are carried out in a professional way according to quality requirements and are finished in time
You are a part of
External Customer: Deliver daily service to customer and ensure customer satisfaction. Show PHILIPS’ enterprise culture and ensure PHILIPS’ enterprise image.
Support Function: Ensure the service process correct implementation and timely feedback for better service process improvement.
Ensure individual service business TGT achievement;
Ensure individual service delivery quality.
Sales Distributor: Cooperate with sales distributor in varied sales or marketing activities. One face to customer.
To succeed in this role, you should have the following skills and experience
Good communication skills on both internally and externally, and open mind to share with others.
Good at English listening, speaking, reading and writing and familiar with Microsoft office.
Can work under pressure, and being adapt to frequent and long business trip.
Willing to take responsibility.
Self-motivation and self-management.
In return, we offer you
A path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .