For our IGT Customer Service Center, we are currently looking for a German Speaking Customer Service (CS) Representative being the first point of contact for our customers regarding pre- or post-sales related questions and being based in the markets DACH (Germany, Austria, and Switzerland).
Your challenge is to provide quick and effective answers as well as collaborating with Philips expert staff, departments and functions.
You are responsible for
As German Speaking Customer Service Representative you will:
Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions (regarding invoicing, logistics and services);
Understand the need of customers, determine priority and initiate action accordingly;
Operate relatively autonomous within procedures, methods and techniques;
Initiate escalations to the next level of competencies when required, including identification, registration and follow-up of incidents;
Complete your work with some degree of supervision.
You are part of
Philips Volcano, a Philips business, is a global leader in physiology and intravascular imaging for coronary and peripheral applications. The business also offers a suite of peripheral therapeutic devices. This is part of Philip’s industry leading solutions to help clinicians to decide, guide, treat and confirm the right therapy for each patient in real-time during image-guided therapies (IGT).
You will be part of an international team and you will report into the Team Leader Sales Support Direct Markets of IGT Devices International.
To succeed in this role, you should have the following skills and experience
Completed Vocational Education;
Business fluency in German. Fluent language skills in Dutch and/or French would be advantageous;
Excellent communication and collaboration skills as well as high intercultural awareness;
Experience with Customer Service processes in an international market environment would be advantageous;
Ability to work with Virtual/Remote teams;
Customer oriented and Service driven.
In return, we offer you
We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:
A competitive salary;
A solid company pension scheme and an attractive health insurance package;
A healthy work-life balance.
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/PhilipsChronicDisease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .